Terms & Conditions


These Terms and Conditions of Hire are a contract between Kerry Lake ; (“us”, “we”, “our”), and you the person making the booking and all adult members of your party who will be staying in any of our properties (“you”, “your”, “client”, “guest”). By making a booking or staying in one of our properties you agree to abide by these terms and conditions.

1. Scope

1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of landlord and tenant between Kerry Lake and either the client or any guest.
This is a Holiday rental agreement or short term letting agreement and you will not be entitled to any rights under any statutory provision including, without prejudice to the generality of the foregoing, the Rent Act 1977, any assured tenancy or assured shorthold tenancy under the Housing Act 1988, or any tenancy arising under or in terms of, or regulated by, the Housing (England) Act 1988, Housing (England) Act 2006, Housing (England) Act 2014, and/or Private Housing (Tenancies) (England) Act 2016, including in each case any amendment or re-enactment of any such statute for the time being in force/

1.2 Our rates are subject to change without notice on unbooked dates unless otherwise agreed by us in writing. VAT is charged as appropriate. Any changes to your reservation requested by you will be subject to the change in rates if applicable.

2. Agreement for Holiday rental or STR Occupation

2.1 These terms and Conditions of Hire, such occupation being by you personally and only such guests named in the booking, and to use the Inclusive Services (if available). The actions and omissions of any visitor to the property are your responsibility. See also your obligations under condition 10 below.

2.2 You must be 18 years or over when you book your accommodation.

2.3 We reserve the right to refuse to accept any booking for whatever reason. We accept your booking when we issue our Booking Confirmation email. On payment of the deposit or full amount this constitutes your acceptance of the terms and conditions set out in this document. You MUST send either a return email confirming you have read this document or take a photograph of the last page with you signature on it confirming you understand this document.

2.4 Checkin instructions will be sent by phone 24hrs before checkin. This will include details of the key box / key code/wifi and garage fob location inside the property.
You may arrive at your accommodation after 4pm (except if it is agreed via messages before you arrive) on the start day of your booking and, unless otherwise agreed, you must leave by 10 am on the last day. If you fail to arrive by midnight on the day of the start date and do not advise us of a late arrival we may treat the booking as being cancelled by you.

2.5 If you want to increase your length of stay we will do everything possible, subject to the
availability of accommodation, to find something suitable for you. It must be borne in mind that this
may not always be possible.

2.6 If the number of people permitted to occupy an property is exceeded (which would be in breach
of Health and Safety Regulations) we reserve the right to move excess occupants and charge for
additional property or require the excess occupants to vacate the property.

3. Paying for your Accommodation

3.1 The following terms apply to payment: –
We permit you to occupy the property for the agreed hire period only and subject to

3.1.1 To secure your booking a 25% deposit payment must be received by us in cleared funds immediately when booked. Full payment must be received and cleared 42 days/6 weeks before the agreed hire period.
For bookings made less than 42 days/6 weeks before the start of the holiday, full payment is due immediately.
We draw your attention to clause 5.2 below concerning pre-authorisations that apply to your booking.

3.1.2 Should payment of the deposit or full amount not reach us on agreed dates before your arrival date we reserve the right to cancel any bookings made and any deposit paid will be forfeited.

3.1.3 If you fail to pay any sum that is due under this agreement when due, then you will pay us, on demand, interest on the unpaid sum in accordance with (if you are a business) the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) or (if you are a consumer) 4% above the Royal Bank of England’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until we receive payment in full cleared funds, whether before or after any judgment.

3.1.4 We expect the property to be left in a reasonable state on departure (see 13 Client obligations), If at our discretion and with communication to yourself, additional cleaning is required on departure, the cost of this extra cleaning will be charged as an Additional Charge.

3.1.5 Smoking or vaping is not permitted in the property. Smokers must vacate the building should they wish to smoke or vape.

3.1.6 Where there is evidence of guests smoking within the property , we reserve the right to charge £200 for specialist cleaning, as an Additional Charge.

3.1.7 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.

3.1.8 No daily housekeeping service is provided – Linens and towels are included in the property, daily maid service is not included in the rental rate.. We do not permit towels or linens to be taken from the property or used on the beach and such items remain the property of The Cottage. We reserve the right to charge for such any missing or damaged items.

3.1.9 Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in.

4. Loss and Damage; Security Deposit

4.1 Please ensure that you inspect the property on check-in. Unless we receive notification otherwise within three hours of check-in we will be entitled to assume that you have fully accepted that the condition of the property is in good repair, condition and in a clean and tidy state and you will waive any right to claim otherwise.

4.2 Risk of damage to the property and its contents will pass to you on the check-in and remain with you until the property is returned to us. You shall be liable for all loss or damage (except fair wear and tear) caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage.

4.3 A security deposit £250 is required to cover your obligations under this Agreement & will be taken prior to check-in. This will be in the form of a payment authorisation from the debit or credit card used to make the reservation or by a separate link sent to you (cheque or BACS/IBAN transfer). Any security deposit paid will be returned to you in full (or any payment authorisation cancelled) upon the property being returned to us in accordance with the terms of this Agreement. Where you are liable for loss or damage under clause 4.2, we may withhold some or all of your deposit to cover the same and our administration fees associated with repairing or dealing with the loss or damage. These will be Additional Charges.
Please note that for stays of 5 days or more the pre-authorisation will be renewed every 7 days.

5. Additional Charges

5.1 Additional Charges which may be payable include those items specified in the Booking and any specified in these terms and conditions.

5.2 Where Additional Charges (including charges for damage) are payable, you hereby authorise us to take them from the credit or debit card used to make the Booking, up to the pre- authorised amount which is detailed on the Booking up to £250. Our hold on your credit card will normally last for seven days from the date of your departure. Where Additional Charges exceed the pre-authorised amount you will be invoiced for the excess. If no credit or debit card was used in the Booking, you must pay Additional Charges by another means acceptable to us. All Additional Charges are due on the checkout date unless the context otherwise requires. If we are not informed of any damage and subsequent damage is found, we reserve the right to invoice the lead guest of the booking.

5.3 If you fail to pay any Additional Charge within 14 days of the date of our invoice requiring payment of the same, you will incur an administration fee of £50 to cover the costs of sending you our debt collection letter, which will follow.

6. Changes to your Booking by us

6.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 7 days of any cancellation.

6.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our reasonable control (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or manmade disasters, fire, and adverse weather conditions.

7. Cancellation / Alteration of your Booking by you

7.1 We will use our reasonable endeavours to accommodate your requests for alterations of your Booking, subject to availability of accommodation.

7.2 Cancellation terms will be displayed on the terms of your particular booking via the online agent you booked with. Please check your booking information as will be made clear in your initial confirmation email. If booked under the non-refundable rate then the booking is fully nonrefundable. If cancelled after booking, or in the case of a no-show, the cancellation fee will be retained as per the terms of booking.

7.3 If you have booked directly with us then our strict policy applies and you are entitled to a full refund up to 48hours of booking,if checkin date is at least 14days away. 50% refund for cancellations made at least 7days before checkin. No refunds for cancellations made within 7days of checkin. If you do not check-in by midnight on the first day of your reservation and have not let us know of a reason for the delay then we may treat you as a non-arrival.

7.4 No refunds will be made for non-arrivals unless the channel you booked with states otherwise.

8. Our liability for Death, Personal Injury, Loss of Property, Lack of Services, etc.

8.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.
Gates to the property do not lock therefore children and pets must be supervised. All windows upstairs have child locks on to prevent accidents.

8.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect.

8.3 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.

8.4 Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked and possessions are left out of sight.

8.5 Property left in the accommodation will be kept for 1 week after departure or forwarded at the guest’s expense. However, Food/ drink and perishables will be disposed of on the day of check out.

8.6 Save where there is a total failure to provide useful accommodation as reasonably expected under this agreement, we cannot be held responsible for any failure or interruption to services to the property , for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.

8.7 We shall have no liability for any loss which was not foreseeable at the time we entered this Agreement or losses not caused by our breach of this Agreement, and, if you are entering this Agreement in the course of a business, we shall have no liability for any loss of profit, loss of or damage to goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss (whether arising through breach of contract, tort including (without limitation) negligence, or breach of statutory duty. In any case our total liability to you is limited to
the total cost of your reservation.

8.8 All descriptions and photographs of the property are for illustration only and we do not warrant that they are accurate or complete, although we do use all reasonable endeavours to ensure that they are.

8.9 We do not exclude liability for fraud and your legal rights are not affected by any term in this Agreement.

9: Not valid 

10. Keys – Details will be sent via text message the location of lock box details 24hrs before checkin.

10.1 Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property & garage. We do not offer any additional sets.. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest for this and a replacement set of keys/garage fob.

10.2 If the guest locks him or herself out of the property and requires the owners’ assistance to reenter the property, we reserve the right to charge an administration fee, as an Additional Charge.

10.3 We will retain keys to the property and will access the property to provide the services set out in  this agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.

10.4 On check-out, keys must be left in the key box (or an agreed place directed by the guest book) and the accommodation must be left locked. Loss of keys will incur an Additional Charge.

10.5 You shall ensure that the property is locked whenever you are not in it. You shall guard the keys against loss or theft at all times.

11. Wireless Broadband Internet and Hardwire

Wireless Broadband Internet is usually available at our properties , however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available.

For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses. All usage of the broadband must be within normal usage amounts and not exceed 15GB per day.

12. Maintenance Call-Outs

Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out, as an Additional Charge.

13. Client’s Obligations

13.1 The client will guarantee the following, all being conditions of the contract between us, breach of which would entitle us to cancel the remainder of the booking: –

13.1.1 Guests will not keep any animals, insects, birds or reptiles on the property, without our permission (given in accordance with Condition 3.1.10 & 3.1.26).

13.1.2 When guests with small children occupy the property, the guest undertakes to supervise them at all times and provide any extra suitable childproofing safety equipment. Gates do not lock on the property, children must be supervised at all times.

13.1.3 Guests will not do or permit any act reasonably likely to make any insurance policy on the property void or voidable or increase the premium.

13.1.4 Guests will not do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Guests will adhere to quiet hours, these are 9 pm to 8 am on weekdays and 11 pm to 8 am on weekends. Noise disturbance after 11 pm and before 7 am can be reported to the local Council.

13.1.6 Guests will use the Property for holiday or private residential purposes only and not for any business use. Unless agreed with Kerry Lake.

13.1.7 Guests will not make any alterations to the property or attempt to make any repairs.

13.1.8 Guests will allow us or our authorised representatives permission at all reasonable times to enter the property to inspect its condition or carry out maintenance & watering of garden.

13.1.9 Guests will not assign, underlet, sub-license, charge or part with possession of the whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.

13.1.10 Guests will not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects.

13.1.11 Guests will not hang on the outside of the property any flower pot or similar object or any clothes or other articles.

13.1.12 Guests will not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and will immediately report any such blockage etc. to us (see 13.1.16)

13.1.13 Guests will not leave the entrance door or windows to the property open but ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the property or during bad weather. Upstairs windows can be eft open (not twin room)

13.1.14 Guests will take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be left switched on at all times to prevent damage to the property.

13.1.15 Guests will not change any lock to the property or have any duplicate keys made.

13.1.16 Guests will notify us as soon as is practicably possible of (a) any plumbing, electrical or general problem or (b) any damage to the property or its contents, and shall desist from attempting to remedy such problem on their own.
13.1.17 Guests will notify us of any damage to the property or its contents as soon as is practically possible.

13.1.17 Guests are advised to take out travel insurance , to their full replacement value, all of their personal property which is kept either at the property or on the guest’s person.

13.1.18 Guests will use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.

13.1.19 Guests will not leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.

13.1.20 Guests will not play ball games inside or within the grounds of the property . Guests will not store water sports equipment inside the property (including wetsuits/paddelboards/surfboards). A garage is provided for this.

13.1.21 The number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.

13.1.22 Guests will use any cleaning products, liquids, tablets etc. strictly in accordance with their usage instructions and ensure that such products are kept out of reach of children. We accept no liability for misuse of products supplied.

13.1.23 Guests will not install any portable cooking appliances, camping stoves or similar items in the property.

13.1.24 Guests will not behave in an abusive or threatening manner toward our staff.

13.1.25 Guests will ensure recycling is separated and placed into bins provided, and upon check out ensure washing up is undertaken / dish washer on and all kitchenware put away. Bedding stripped (not pillow/mattress protectors) and placed in the downstairs toilet/utility room.

13.1.26 PETS : Guests must not bring any pets onto the property unless agreed by Kerry Lake.
Guests are not permitted to leave dogs alone on or inside the property.. Guests agree to dry dogs off before entering the property(brown towels provided)
Dogs are not permitted to go upstairs or on the furniture. Sofa throw must be kept on during the rental.
Dogs must be well behaved & supervised. If they cause a nuisance (barking, mess not cleaned on the property etc) we reserve the right to forfeit the guests deposit and/or guests will be asked to leave the property. Guests are asked to clean up after dogs, both inside and outside of the property, or extra cleaning costs may be charged. This includes hoovering up dog hair on the carpets.

13.1.27 Security : Guests will ensure that all downstairs windows / doors are always shut upon leaving the property to prevent any potential for water damage. Upstairs windows may be left open (not twin room- as this can be accessed by the conservatory roof)

13.1.28 Smoking : Guests are not permitted to smoke/vape anywhere within the property (outside areas only). Failure to comply will result in the full damage deposit being retained and a £200 additional cleaning charge.

13.2 You indemnify us and will keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our fault) in connection with this Agreement or in connection with any use or misuse of the property, except for personal injury or death caused by our act or omission.

14. Termination of this Agreement

14.1 This agreement may be ended by us with immediate effect if: –

14.1.1 the accommodation fee is not paid on the payment day, or if you are in breach of any of the terms or conditions set out in this document; or

14.1.2 the client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her.

14.2 We may also terminate this agreement at any time and for any reason on giving the client reasonable written notice.

14.3 The client will, at the end of the accommodation period, return to us all keys to the property and
give us vacant possession of the property.

15. Health and Safety

15.1 We want your stay to be as comfortable as possible. Failure to comply with this condition 15 may be considered as a breach of contract and the guest being asked to leave.

15.2 Guests should keep the property free of hazardous objects and substances (The use of candles is Prohibited) at all times and not leave it in a condition that would make it unsafe for our housekeepers, staff, visitors or guests themselves to use. Regular fire safety checks & maintenance checks are carried out on the property during every change over & throughout the year. Each bedroom has its own smoke alarm and are checked during every change over and throughout the year.

There is a Risk Assessment & Fire Safety Evacuation plan hung up in the downstairs office room (next door to the utility/toilet)Please make yourself aware of this should you require it during your stay.

15.3 Please be aware that at some premises we reserve the right to use Ring doorbell recording devices on the exterior of the property and noise monitoring devices internally such as Minut or Noiseaware. This is there for your, and the properties, security. More information can be found at www.minut.com, www.noiseaware.com, www.ring.com.

16. Data Protection and General Data Protection Regulation

We are required to gather certain personal data about clients and guests for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998. We fully endorse and adhere to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data.
The principles require (amongst other things) that personal data shall be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose.

The purpose for which we hold your personal data is to carry out this Agreement, and we do not pass the information on to third parties save for this purpose. We may use cookies on our website (when website operational) for the purpose of monitoring website usage, and we will ask for your consent, but do ask that you inform us if you do not consent to the use of these cookies.

Privacy Policy of Website – This Website (when operational) collects some Personal Data from its Users.
Owner and Data Controller : Kerry Lake
Owner contact email: The-cottage-downderry@outlook.com

Types of Data collected

Among the types of Personal Data that our Website(when developed) collects, by itself or through third parties, there are Cookies, Usage Data, email address, first name, last name, phone number, country, ZIP/Postal code, date of birth, city, address and company name. 
Complete details on each type of Personal Data collected are provided in the dedicated sections of
this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available. Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. An updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases.
This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law; provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof; processing is necessary for compliance with a legal obligation to which the Owner is subject; processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner; processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.


The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located. Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data. Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security
measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention Time

Personal Data shall be processed and stored for as long as required by the purpose they have been  collected for. Therefore:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed. Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the
expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: User database management, Displaying content from external platforms, Interaction with external social networks and platforms, Contacting the User, Handling payments and Platform services and hosting.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contacting the User, Displaying content from external platforms, Handling payments, Interaction with external social networks and platforms, Platform services and hosting, User database management,

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner. In particular, Users have the right to do the following:

Withdraw their consent at any time.
Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

Object to processing of their Data.
Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

Access their Data.
Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

Verify and seek rectification.
Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected. Restrict the  processing of their Data.

Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

Have their Personal Data deleted or otherwise removed.
Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

Receive their Data and have it transferred to another controller.
Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on precontractual obligations thereof.

Lodge a complaint.
Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection. Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn whether the owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Additional information about Data collection and processing

Legal action
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Website does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references
Latest update:

17. Complaints

17.1 All complaints should be notified as soon as possible (contact details below) and we will do our best to resolve them in a timely manner.

17.2 If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to our address below, and we will use all reasonable efforts to resolve the matter as quickly as possible.
17.3 You can also complain to the booking agent you used for your reservation.

18. Law

If the Property is in England or Wales or any other country, the agreement between us and all matters arising therefrom are subject to the law of England and Wales and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales.

If the Property is in Scotland, the agreement between us and all matters arising therefrom are subject to the law of Scotland and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of Scotland.

19. Severance

If any provision (or part-provision) in these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If not possible, it shall be struck out. The rest of the agreement shall remain enforceable.

20. Interpretation

In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires: “Additional Charge” means a charge or fee that is added to the rental and includes those specified as an ‘additional charge’ in these terms and conditions or in the Booking, and also any other reasonable charge or fee incurred by you under these terms and conditions.

“Managing agent” “us” or “we” refers to Kerry Lake offering holiday rental property on behalf of the property owners. “Client” is the person who arranges the accommodation – they could also be the guest. “Guest” is any adult authorised by us to reside at the property – they could also be the client. “Apartment or property” is an accommodation managed by Kerry Lake on behalf of the owner(s) of it.

“Booking” means an offer from you to us to hire one of our properties on the terms of this agreement following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process. “Furniture and appliances” means such furniture and appliances usually found within the property and any other items which we agree to provide;

“Inclusive Services” means linen and towel change once per week, use of electricity, gas, water, sewerage, council tax, TV licence. The term “property ” means the following: – A fully furnished and equipped property, accessed by corridors, stairwells and any common part of the building, inclusive of gas, electricity, water, drainage and sewerage, Council Tax, TV licence, a once per week cleaning and linen service.

Managing Agent: Kerry Lake
Address : Lake House, Top Road, Downderry, Cornwall, PL11 3LZ
Telephone: 07923359077

I (the guest / client of the property) thereby accept (on payment of a deposit to book the property) the above terms and conditions and confirm that I have provided correct information relating to my stay within the property.